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C U S T O M E R  |  P A G H A L I O N  |  S E R V I C E S

A PRIVE MEMBERSHIP

Our private luxury Made To Fit terminals are a wonderful shopping experience for customers to enjoy Made to Fit right from the atelier shop floor. Experience luxury Spa Treatments, Made To Order exclusive couture collections and more only for the Paghalion Member 

Contact the Concierge Secretaries to open your private checkout Terminal and complete your shopping.



 

MADE TO ORDER

Our Online Counters and store are opening soon and will

offer the best of high fashion designer labels and brands

In the meantime, you can order luxury 'one-of' and

limited edition items from our handcraft Atelier 

To order Made To Order by phone

Please contact the Customer Support team to request

the Atelier catalogue and place your order

The Atelier catalogue is only available to Prive Members

 

To order Made To Order online

www.paghalion.com/made-to-order

 

Made To Order online is only available

at our New York site

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paghalion | PAYMENT POLICY

 

PAYMENT POLICY

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)

Credit Card Payments
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason we will write to you

by letter and email to advise you of matter and to advise you that your payment has been refunded which 

will credit back into your account within 3- 5 working days.
 

 

paghalion | RETURNS  & REFUNDS POLICY

 

RETURNS, REFUNDS AND EXCHANGE POLICY

 

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.

You must return the item within 14 days of your purchase. 

1. Please email refunds@paghalion.com request a refund and we will assign you a tracking #.
2. Mail your returned item to:
    PAGHALION

    9 rue des Colonnes

    Paris

    75002


3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Some items can not be returned if they are opened. These include lingerie (with the exception of socks) , swimwear, music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund.

We also do not refund the original shipping and handling that you paid on the order. 

Exchanges

If your clothing item is in
 new condition, you may exchange your clothing item for a different size or color.

You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 

 

For more information on our Returns & Refunds Policies contact:

T: +33 970 461 311

E: refunds@paghalion-fr.com

paghalion | PRIVACY POLICY

 

PRIVACY POLICY

 

This policy covers how we use your personal information.

We take your privacy seriously and will take all measures to protect your personal information. 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address 
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data.

We use this data to prevent hacking attempts, help us know what web browsers people are using,

and find out where our visitors are coming from so that we can improve our marketing. 

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.


Security & Storage

Only your order data billing, shipping, and order contents data is stored on our server.

This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server.

We do not store your Credit Card data. 

 

Lord Pilbre uses independent group Sage Pay Systems for all credit card payments  and transactions carried out online, in-store or over the telephone.

Cookies and Browser Information 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store

your shopping cart contents. We use them only to track this information.

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