C U S T O M E R | P A G H A L I O N | S E R V I C E S
A PRIVE MEMBERSHIP
Our private luxury Made To Fit terminals are a wonderful shopping experience for customers to enjoy Made to Fit right from the atelier shop floor. Experience luxury Spa Treatments, Made To Order exclusive couture collections and more only for the Paghalion Member
Contact the Concierge Secretaries to open your private checkout Terminal and complete your shopping.
MADE TO ORDER
Our Online Counters and store are opening soon and will
offer the best of high fashion designer labels and brands
In the meantime, you can order luxury 'one-of' and
limited edition items from our handcraft Atelier
To order Made To Order by phone
Please contact the Customer Support team to request
the Atelier catalogue and place your order
The Atelier catalogue is only available to Prive Members
To order Made To Order online
www.paghalion.com/made-to-order
Made To Order online is only available
at our New York site
paghalion | PAYMENT POLICY
PAYMENT POLICY
Payment Policy
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Credit Card Payments
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason we will write to you
by letter and email to advise you of matter and to advise you that your payment has been refunded which
will credit back into your account within 3- 5 working days.
paghalion | RETURNS & REFUNDS POLICY
RETURNS, REFUNDS AND EXCHANGE POLICY
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.
You must return the item within 14 days of your purchase.
1. Please email refunds@paghalion.com request a refund and we will assign you a tracking #.
2. Mail your returned item to:
PAGHALION
9 rue des Colonnes
Paris
75002
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items can not be returned if they are opened. These include lingerie (with the exception of socks) , swimwear, music, software, and video games.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund.
We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If your clothing item is in new condition, you may exchange your clothing item for a different size or color.
You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
For more information on our Returns & Refunds Policies contact:
T: +33 970 461 311
E: refunds@paghalion-fr.com
paghalion | PRIVACY POLICY
PRIVACY POLICY
This policy covers how we use your personal information.
We take your privacy seriously and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data.
We use this data to prevent hacking attempts, help us know what web browsers people are using,
and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security & Storage
Only your order data billing, shipping, and order contents data is stored on our server.
This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server.
We do not store your Credit Card data.
Lord Pilbre uses independent group Sage Pay Systems for all credit card payments and transactions carried out online, in-store or over the telephone.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store
your shopping cart contents. We use them only to track this information.